Frequently asked questions

A. Customer collection is located at ASHWOOD AVENUE, DAIRY FLAT, 0792. More detailed instructions will be provided prior to the arranged collection/delivery date.  Customers are required to collect their item[s] on a Friday between 10am – 2pm and return their item[s] on the following Monday between 10am – 2pm, unless alternative arrangements are made between the customer and Luxe Dream Event Hire. Alternative collection days are possible if the item is priced at $50.00 or above.

A. If the hirer rent the items for weekends use, all products are hired out on a 3-day hire basis – Friday to Monday.If the customer wishes to extend the number of rental days past 3 days, the customer will be charged 35% of the item fee [inclusive of GST], per additional day. Hirer pick up and drop off is at our storage Pick up Friday – 10am – 2pm Drop off Monday – 10am -2pm. If a public holiday should fall on a Monday, the Hirer must return their hired items on Tuesday. If a public holiday should fall on a Friday, the Hirer is to pick up their hired items on Thursday. If the hirer rent the items during weekdays.All products are hired out on a 2-day hire basis. For example, Monday to Wednesday or Tuesday to Thursday.If you wish to extend the rental days to One week, you will only be charged for Six days.

A. Customers are asked to provide a minimum bond of $100.00 NZ. The bond price may vary depending on the item or quantity of items the customer wishes to hire. The bond price will be outlined on each individual invoice.  The bond will be returned within three working days given the item[s] has/have been returned and inspected to ensure that it/they has/have not been soiled or damaged.

A. Customers are required to provide a deposit to secure their item[s], which is calculated at 50% per rented item, which is inclusive of GST. The deposit due date is provided on the individual customer invoice. On payment of the deposit, Luxe Dream Event Hire will keep an item available for the customer for their specified event date.

A. If you wish to cancel your order, please inform us of your cancellation at least three weeks before your event to receive a 100% refund. If you inform us of your cancellation at between three and one weeks before your event a 50% refund of your deposit will be given. Cancellations informed within one week before the event will have no refund of deposit.

A. There is no charge to the customer for changing the date of their event, on the basis that Luxe Dreams have the item[s] available on the new date. Luxe Dreams must be informed 3 days prior to the collection/delivery date if the customer wishes to change their collection/delivery date. Customers may change the date of their event up to three times.

A. Delivery charges are calculated per kilometre (km) to and from ASHWOOD AVENUE, DAIRY FLAT, 0792. The standard delivery charge is $50.00 (one way) for a distance of 20km or under. If further than 20km, customers will be charged an additional $1.00 per km.

A. Yes, all products for hire needs to be cleaned by the customer after use before being returned. Luxe Dream Event Hire charges a 25% fee of the total hire cost if rental products are not clean when returned.

A. Yes, If the customer wishes to extend the number of rental days past 3 days, the customer will be charged 35% of the item fee [inclusive of GST], per additional day.

A. Yes, we can work with any event planning company.